Modern Sandals Shipping Policy

At Modern Sandals, we are committed to delivering your carefully selected, handcrafted footwear from our dedicated fulfillment center directly to your doorstep with efficiency and care. This comprehensive shipping policy outlines the process, timelines, and guidelines to ensure a transparent and seamless delivery experience for every order placed on modernssandals.com. By understanding these procedures, you can confidently anticipate the arrival of your new, authentic sandals.

Shipping Destinations & Carriers
We proudly offer international shipping to numerous countries worldwide, bringing the essence of Modern Sandals to a global community. Our primary partner for reliable and trackable express delivery is DHL Express, ensuring your parcel is handled professionally throughout its journey. For deliveries within certain regions, such as Greece, we may utilize trusted local carriers like ACS to provide the most efficient service. The specific carrier and service level for your destination will be clearly indicated during the checkout process and within your shipping confirmation.

Delivery Timelines & Customs
Once dispatched, estimated delivery times vary based on the final destination. Please be aware that for international deliveries, the parcel must clear the destination country’s customs, which is a standard import procedure. The time required for customs clearance can vary and is beyond our control, though we ensure all necessary commercial documentation is accurately provided. Any applicable customs duties, import taxes, or brokerage fees are the responsibility of the recipient, as dictated by the regulations of the destination country. Modern Sandals is not liable for these additional charges, and we encourage customers to check with their local customs office for more information prior to placing an order.

Shipping Address & Order Changes
To ensure a secure and successful delivery, please double-check that your shipping address is entered completely and correctly at checkout. We can only deliver to the address provided on the order. We highly recommend providing a physical street address rather than a P.O. Box, as our express carriers often cannot deliver to postal boxes for security and signature requirements. If you need to correct or change your shipping address, please contact our customer service team immediately. We can only modify the address if the order has not yet been processed for packing and dispatch. Once an order is in the fulfillment pipeline, we are unable to reroute it.

Order Tracking & Delivery Issues
Upon dispatch, you will receive a shipping confirmation email with a direct tracking link. You can use this link to monitor your parcel’s journey in real-time. It is the customer’s responsibility to track the package and, if required, arrange for its reception. If the tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or building reception. Also, review the delivery confirmation for any specific notes left by the carrier. If the parcel remains missing, please inform us promptly so we can initiate a trace inquiry with the shipping carrier. While we will assist in every way possible, Modern Sandals cannot be held responsible for parcels that are reported as delivered by the carrier’s tracking system, or for delays caused by incorrect addresses, customs holds, or unforeseen events (force majeure) disrupting logistics networks.

Policy Updates
Modern Sandals reserves the right to update, modify, or amend this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the modernssandals.com website. The policy in effect at the time of your order will govern that transaction.

By placing an order with Modern Sandals at modernssandals.com, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping Policy. We thank you for your trust and look forward to delivering a piece of crafted heritage to you.